RETURN

Returns are acceptable with replacement of the products or reversal of full amount paid by the customer within 7 days of receipt of the product. However, returns are limited to the following cases:

In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at 9582-930-940 or info@tekbooster.com. We will refund or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with the damaged or defective products.

In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at 9582-930-940 or info@tekbooster.com. We will refund or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.

REFUND

We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.

*Smithways reserve the right to change or update the above policy at any time by placing a notice on the website. Such changes or updates shall be effective immediately upon posting to the website.

CANCELLATION

Cancellations are allowed without any question asked in case of orders with COD payment mode and for prepaid orders, there will be a deduction of the base fee charged from us by the payment processing merchant and the remaining amount will be refunded. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at 9582-930-940 or info@tekbooster.com to assist you in the cancellation of the order.